Refund & Return Policy

Item(s) must be in unused, un-assembled condition and returned in the original packaging within 30 days of delivery.

Items that are not eligible for return include the following:

  • Used items, including items that have been installed or assembled
  • Clearance items
  • Warehouse Deal Items
  • Custom-made, special-order and made-to-order products
  • Items marked non-returnable in the item description
  • Items requested outside of the 30-day return period

Please be aware of the following information regarding the refund process:

  • All refunds must be authorized by Outdoor-ENVY, send us an email requesting the refund authorization.
  • All shipping (to and from) costs are deducted from the refund. This includes the cost we incurred to ship you the item and the cost of the return shipping.
  • You will receive an email confirming we received your refund request that will include additional details on the process.
  • An itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you upon approval. Approved returns must be returned within 30 days of receiving approval.
  • If your return will be coming back via freight truck, you must provide a photo before your return will be authorized. This can be a simple cell phone picture! We just need a “before” picture in case there is any damage to the item on its way back to us.
  • Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
  • After Outdoor-ENVY receives and inspects the return, your refund will be issued. The processing time for the refund will depend on the payment option used for the original order.
  • Any items returned outside of this process or 30-day period are not eligible for a refund.
  • Any items returned without Outdoor-ENVY email authorization are not eligible for a refund.